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Enterprise IT Operations Management

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ServiceNow IT Operations Management Overview

ServiceNow IT Operations Management (ITOM) is a dynamic, cloud-based software designed to transform the way businesses manage their IT infrastructure. It provides a unified view of IT services, helping teams to proactively manage IT operations and reduce outages. Its key feature, Service Mapping, automatically creates a detailed map of all IT services, offering invaluable visibility into how they interconnect. ITOM's Incident Management system quickly identifies and resolves IT issues, minimizing downtime. The software also includes a powerful Cloud Management module, simplifying the management of multi-cloud environments. With Predictive Analytics, it anticipates and prevents potential problems, enhancing system reliability. ServiceNow ITOM's intuitive interface and automation capabilities make it an essential tool for efficient, modern IT operations management.

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ServiceNow IT Operations Management Screenshot & Video

Contact Details

  • Vendor Name ServiceNow
  • Founded 2012
  • Location United States
  • Employees 1000+

Support

  • Knowledge Base Knowledge Base

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish

Industries

Information Technology & Services

ServiceNow IT Operations Management Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Inventory Management
  • Arrow Icon Purchasing & Receiving
  • Arrow Icon Calendar Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Contact Management
  • Arrow Icon Customizable Fields
  • Arrow Icon Employee Management
  • Arrow Icon Training Management
  • Arrow Icon Workflow Management
  • Arrow Icon Accounting
  • Arrow Icon Financial Management
  • Arrow Icon Marketing Automation
  • Arrow Icon Task Management
  • Arrow Icon Client Management
  • Arrow Icon Project Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Third Party Integrations
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon CRM
  • Arrow Icon Point of Sale (POS)
  • Arrow Icon Document Management
  • Arrow Icon Email Management
  • Arrow Icon Purchase Order Management
  • Arrow Icon Order Management
  • Arrow Icon Time & Expense Tracking
  • Arrow Icon Invoice Management
  • Arrow Icon Client Portal
  • Arrow Icon Enterprise Asset Management
  • Arrow Icon Purchase Order Management
  • Arrow Icon Integrated Business Operations
  • Arrow Icon Accounting
  • Arrow Icon Order Management
  • Arrow Icon Inventory Management
  • Arrow Icon Bills of Material
  • Arrow Icon Time & Expense Tracking
  • Arrow Icon HR Management
  • Arrow Icon Distribution Management
  • Arrow Icon Task Management
  • Arrow Icon Financial Analysis
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Forecasting
  • Arrow Icon Project Management
  • Arrow Icon Workflow Management
  • Arrow Icon Multi-Location
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Supply Chain Management
  • Arrow Icon CRM
  • Arrow Icon Document Management
  • Arrow Icon Payroll Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Change Management
  • Arrow Icon SLA Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Knowledge Management
  • Arrow Icon Dashboard
  • Arrow Icon Audit Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Patch Management
  • Arrow Icon Capacity Management
  • Arrow Icon Configuration Management
  • Arrow Icon License Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Compliance Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Server Monitoring
  • Arrow Icon Event Logs
  • Arrow Icon Task Management
  • Arrow Icon Incident Management
  • Arrow Icon SSL Security
  • Arrow Icon Audit Trail
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Ticket Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Chat/Messaging
  • Arrow Icon Issue Auditing
  • Arrow Icon IT Asset Tracking
  • Arrow Icon IT Risk Management
  • Arrow Icon Network Security
  • Arrow Icon Multi-User Collaboration
  • Arrow Icon Inventory Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Real Time Updates
  • Arrow Icon Power Management
  • Arrow Icon Compliance Management
  • Arrow Icon Event Logs
  • Arrow Icon SSL Security
  • Arrow Icon Uptime Reporting
  • Arrow Icon Capacity Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Prioritization
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Server Monitoring
  • Arrow Icon Configuration Management
  • Arrow Icon IT Asset Tracking
  • Arrow Icon Audit Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Change Management
  • Arrow Icon Data Storage Management
  • Arrow Icon Performance Monitoring
  • Arrow Icon Access Controls
  • Arrow Icon Collaboration Tools
  • Arrow Icon Debugging
  • Arrow Icon Deployment Management
  • Arrow Icon Integrated Development Environment
  • Arrow Icon Source Control
  • Arrow Icon Task Management
  • Arrow Icon Version Control
  • Arrow Icon Workflow Management
  • Arrow Icon Change Management
  • Arrow Icon Configurable Workflow
  • Arrow Icon Offline Access
  • Arrow Icon Database Support
  • Arrow Icon Pre-built Templates
  • Arrow Icon Drag & Drop
  • Arrow Icon Data Modeling
  • Arrow Icon No-Code Development
  • Arrow Icon Compatibility Testing
  • Arrow Icon Graphical User Interface
  • Arrow Icon Cost Management
  • Arrow Icon Compliance Management
  • Arrow Icon Server Monitoring
  • Arrow Icon User Management
  • Arrow Icon Event Logs
  • Arrow Icon Configurable Workflow
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Secure Data Storage
  • Arrow Icon Activity Tracking
  • Arrow Icon Configuration Management
  • Arrow Icon Data Visualization
  • Arrow Icon Database Support
  • Arrow Icon Capacity Analytics
  • Arrow Icon Audit Management
  • Arrow Icon Multi-Cloud Management
  • Arrow Icon Monitoring
  • Arrow Icon Resource Management
  • Arrow Icon Data Storage Management
  • Arrow Icon Performance Analysis
  • Arrow Icon Data Migration
  • Arrow Icon SLA Management
  • Arrow Icon Application Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Cloud Encryption
  • Arrow Icon Change Management
  • Arrow Icon Performance Monitoring
  • Arrow Icon Contract/License Management
  • Arrow Icon Device Auto Discovery
  • Arrow Icon API
  • Arrow Icon IT Asset Management
  • Arrow Icon Data Visualization
  • Arrow Icon Impact Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon License Management
  • Arrow Icon Relationship Mapping
  • Arrow Icon Inventory Management
  • Arrow Icon Configuration Management
  • Arrow Icon Compliance Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Workflow Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Prioritization
  • Arrow Icon IT Asset Tracking
  • Arrow Icon Business Process Automation
  • Arrow Icon Status Tracking
  • Arrow Icon Patch Management
  • Arrow Icon Compliance Management
  • Arrow Icon Audit Trail
  • Arrow Icon Configuration Automation
  • Arrow Icon Change Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Version Control
  • Arrow Icon Incident Management
  • Arrow Icon Data Aggregation and Publishing
  • Arrow Icon Customizable Templates
  • Arrow Icon Contract/License Management
  • Arrow Icon Compliance Tracking
  • Arrow Icon Cost Tracking
  • Arrow Icon Procurement Management
  • Arrow Icon Supplier Management
  • Arrow Icon Configuration Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Maintenance Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Audit Management
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Requisition Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Barcode/Ticket Scanning
  • Arrow Icon Alerts/Notifications

ServiceNow IT Operations Management Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

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ServiceNow IT Operations Management FAQs

ServiceNow IT Operations Management (ITOM) is a dynamic, cloud-based software designed to transform the way businesses manage their IT infrastructure. It provides a unified view of IT services, helping teams to proactively manage IT operations and reduce outages. Its key feature, Service Mapping, automatically creates a detailed map of all IT services, offering invaluable visibility into how they interconnect. ITOM's Incident Management system quickly identifies and resolves IT issues, minimizing downtime. The software also includes a powerful Cloud Management module, simplifying the management of multi-cloud environments. With Predictive Analytics, it anticipates and prevents potential problems, enhancing system reliability. ServiceNow ITOM's intuitive interface and automation capabilities make it an essential tool for efficient, modern IT operations management.

  • No, ServiceNow IT Operations Management does not offer a free version.

  • No, ServiceNow IT Operations Management does not offer any free trial.

  • No, Credit Card details are not required for the ServiceNow IT Operations Management trial.

  • Yes, ServiceNow IT Operations Management offers an API.

  • ServiceNow IT Operations Management offers support with the following options:
    • Knowledge Base

  • ServiceNow IT Operations Management offers training with the following options:
    • Documentation

  • ServiceNow IT Operations Management supports the following languages:
    • Dutch , English , French , German , Italian , Japanese , Portuguese , Spanish

  • Following are the typical users of the ServiceNow IT Operations Management:
    • Midsize-Business , Large-Enterprise-Business

  • ServiceNow IT Operations Management supports the following deployment:
    • Cloud Hosted

  • ServiceNow IT Operations Management supports the following devices and operating systems:
    • Web-Based , iPhone , Android