Tidio is a customer service platform founded in 2013 that offers businesses a suite of tools to enhance customer interactions. Its offerings include live chat, chatbot automation, help desk functionalities, and AI customer support agents. Over 300,000 businesses worldwide utilize Tidio to streamline communication, resolve issues promptly, and boost sales.🧠 AI & AutomationHandles up to 64–70% of customer inquiriesPlug-and-play setup (no training or scripts)Uses your support content (FAQ upload, scraper, or website)Delivers factual, on-brand responses from your dataSupports product recommendations (especially with Shopify)Checks order statuses and creates support ticketsReal-time monitoring and agent takeoverAI Reply Assistant to assist human agentsBuilt-in analytics for AI performanceIntegrates with Salesforce, Zendesk, Intercom, and more Live Chat & Help DeskCustomizable web/mobile chat widgetShared inbox for all support channelsHelp desk ticketing systemEmail management and assignmentLive video call supportVisual Flows builder for rules-based automationReal-time visitor tools: typing preview, notes, page views Analytics & ProductivitySupport InsightsBasic and advanced analytics dashboardsCanned responses and automatic repliesChat routing and auto-resolutionOperating hours and availability settingsSatisfaction ratings and automated surveys Multichannel CommunicationManage Messenger, Instagram, WhatsApp, and Email in one placeFree mobile apps (iOS & Android)Desktop app for real-time team communication Ecommerce-ReadyNative Shopify integrationProduct recommendationsOrder trackingWorks with WooCommerce, BigCommerce, Wix, Squarespace, Ecwid🧩 Integrations & CustomizationOpenAPI for advanced customizationApp integrations for tools and CRMsMulti-language and multi-site supportUser roles, departments, and permissionsWidget customizationOptional removal of Tidio branding

Does Tidio offer a free version?

No, Tidio does not offer a free version.

Does Tidio offer a free trial?

Yes, Tidio offers a free trial.

Are Credit Card details required for the Tidio trial?

No, Credit Card details are not required for the Tidio trial.

What type of support options does Tidio offer?

24x7 Support, Email, Chat, Knowledge Base, FAQs/Forum

What type of training options does Tidio offer?

Live Online, Webinar, Documentation, Videos

Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

What devices and operating systems does Tidio support?

Web-Based, iPhone, Android, Windows, Mac, Linux

Tidio Reviews May 2025: Pricing & Features

Q: What different languages does Tidio support?

danish, dutch, english, french, german, italian, norwegian, polish, portuguese, slovenian, spanish, swedish

Tidio Overview

Tidio is a customer service platform founded in 2013 that offers businesses a suite of tools to enhance customer interactions. Its offerings include live chat, chatbot automation, help desk functionalities, and AI customer support agents. Over 300,000 businesses worldwide utilize Tidio to streamline communication, resolve issues promptly, and boost sales.

🧠 AI & Automation

Handles up to 64–70% of customer inquiries
Plug-and-play setup (no training or scripts)
Uses your support content (FAQ upload, scraper, or website)
Delivers factual, on-brand responses from your data
Supports product recommendations (especially with Shopify)
Checks order statuses and creates support tickets
Real-time monitoring and agent takeover
AI Reply Assistant to assist human agents
Built-in analytics for AI performance
Integrates with Salesforce, Zendesk, Intercom, and more

Live Chat & Help Desk

Customizable web/mobile chat widget
Shared inbox for all support channels
Help desk ticketing system
Email management and assignment
Live video call support
Visual Flows builder for rules-based automation
Real-time visitor tools: typing preview, notes, page views

Analytics & Productivity

Support Insights
Basic and advanced analytics dashboards
Canned responses and automatic replies
Chat routing and auto-resolution
Operating hours and availability settings
Satisfaction ratings and automated surveys

Multichannel Communication

Manage Messenger, Instagram, WhatsApp, and Email in one place
Free mobile apps (iOS & Android)
Desktop app for real-time team communication

Ecommerce-Ready

Native Shopify integration
Product recommendations
Order tracking
Works with WooCommerce, BigCommerce, Wix, Squarespace, Ecwid

🧩 Integrations & Customization

OpenAPI for advanced customization
App integrations for tools and CRMs
Multi-language and multi-site support
User roles, departments, and permissions
Widget customization
Optional removal of Tidio branding

Contact Details

Tidio
2013
United States
101-500

Support

24x7 Support
Email
Chat
Knowledge Base
FAQs/Forum

Training

Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android
Windows
Mac
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Slovenian, Spanish, Swedish

Industries

Accounting, Advertising & Marketing, Airlines/Aviation, Animation, Apparel & Fashion, Architecture & Planning, Arts & Crafts, Automotive, Aviation & Aerospace, Bakery, Banking, Broadcast Media, Building Materials, Business Services, Business Supplies & Equipment, Capital Markets, Computer Games, Computer Hardware, Computer Networking, Computer Software, Consumer Electronics, Consumer Goods, Consumer Services, Cosmetic & Beauty, E-commerce, Manufacturing, Think Tanks, Travel & Tourism, Utilities, Venture Capital, Veterinary, Warehousing, Wholesale, Wireless

Tidio Executive Interview

Tytus Golas

Founder CEO

Visit Profile

Please tell us about yourself in the context of your software and give a brief intro to the software.

I'm Tytus Gołas, the founder CEO of Tidio. Tidio is an all-in-one customer support platform designed to help businesses connect with their customers more effectively. We provide tools like a help desk, live chat, chatbot, and an AI agent, all integrated into a single, user-friendly interface. Our goal is to empower businesses, regardless of size, to deliver exceptional customer experiences and drive growth.

What was the core reason behind developing this software?

Historically, the core reason was to empower businesses to connect with their customers in real time via live chat. With time, Tidio expanded its offering to include help desk features and a chatbot—that was before the whole AI chatbot era. As language models improved, we saw an opportunity to help businesses even more—this time, by developing an AI chatbot or, more appropriately, an AI agent. We saw a need for a simple yet powerful tool to scale with the org size....

Please tell us about yourself in the context of your software and give a brief intro to the software.

What was the core reason behind developing this software?

How is your software different from other alternatives available in the market? How does it benefit your customers?

Tidio stands out due to its intuitive design and easy, no-code, plug-and-play implementation. However, the biggest USP is Lyro, Tidio’s AI agent for customer service. Lyro achieves resolution rates of 64–70%, which is pretty much state-of-the-art.

Which industries do you cover in general? Are there any specific industries that are more beneficial using your software?

We cover a wide range of industries, from e-commerce and SaaS to education and services. However, businesses with a strong online presence and a focus on customer engagement, such as e-commerce stores, tend to benefit the most from Tidio, this typically means e-commerce.

What are the core features of your software that make your product stand out in the competitive market?

First off, Lyro. It really is something! Our core features also include live chat with real-time visitor monitoring, customizable chatbots for automated support, and help desk issue ticketing. These features, alongside our user-friendly interface, make Tidio a standout product.

How do you justify the value of your software compared to its cost?

Tidio offers a significant return on investment by improving customer satisfaction, increasing sales, and reducing support costs. Businesses really do improve their revenue with Tidio. ADT Security Service improved sales by 17%. Integratec Boosts grew qualified leads by 25%. Gecko Hospitality automated 90% of its support. Our pricing plans are designed to be accessible to businesses of all sizes and come down to how many interactions you want to handle with your team and how many conversations you delegate to chatbots or Lyro.

How will you keep up with new technology and customer requirements?

We are committed to continuous innovation and regularly update our software with new features and improvements. We also actively listen to our customers' feedback and adapt our roadmap to meet their evolving needs. We’re constantly on the lookout for new opportunities and have a few significant releases planned for the second half of 2025.

Where will you see your software in the next 10 years, and what are your future plans for that?

In the next 10 years, I envision Tidio as the gold standard of AI customer communication. We’re confident we’ll be able to automate 80% of all incoming issues and free up customer support teams worldwide to focus on tasks that have a real impact on growing their clients' bottom line. Our plans include expanding our integrations, enhancing our chatbot capabilities, and further personalizing the customer experience.

What steps are you taking to adapt your product for a mobile-driven world?

We have developed mobile apps for both our customers and their agents, ensuring seamless on-the-go communication. Our platform is also fully responsive, providing an optimal experience on all devices.

What are your efforts for maintaining software integrity and regulatory compliance?

We prioritize software integrity and regulatory compliance by implementing robust security measures and adhering to industry best practices. We also stay up-to-date with relevant regulations and ensure our software meets all necessary standards. We’re GDPR compliant, store data on servers in the EEA, and provide the same top-notch privacy to our customers no matter their location.

Could you explain how you create and sustain healthy relationships with your customers?

We create and sustain healthy relationships with our customers by providing exceptional support, actively listening to their feedback, and continuously improving our product based on their needs. We also foster a strong community and engage with our customers through various channels. We have a team of customer success managers supporting our largest clients. We maintain a strong knowledge base with videos, webinars, and useful downloads.

What is the biggest challenge that you have faced, and how did you overcome it to make your software successful?

One of the biggest challenges was scaling our infrastructure to support a rapidly growing user base. We overcame this by investing in robust technology and building a talented team dedicated to maintaining and improving our platform. Not to mention automating our own customer support with Lyro—we achieved a 65% resolution rate and maintained the same headcount. The improved productivity freed the team up to take on new responsibilities and initiatives.

Complaint Management Software

Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Chatbot Software

Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing

Conversational AI Platform Software

Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
For Developers
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot

Conversational Marketing Platform Software

Product Recommendations
Multi-Channel Communication
SMS Messaging
Group Messaging
Video Chat
Human Handover
Email Automation
Audience Targeting
Lead Distribution
Chatbot
Appointment Scheduling
Lead Qualification

Customer Communications Management Software

Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

Tidio FAQs

🧠 AI & Automation

Handles up to 64–70% of customer inquiries
Plug-and-play setup (no training or scripts)
Uses your support content (FAQ upload, scraper, or website)
Delivers factual, on-brand responses from your data
Supports product recommendations (especially with Shopify)
Checks order statuses and creates support tickets
Real-time monitoring and agent takeover
AI Reply Assistant to assist human agents
Built-in analytics for AI performance
Integrates with Salesforce, Zendesk, Intercom, and more

Live Chat & Help Desk

Customizable web/mobile chat widget
Shared inbox for all support channels
Help desk ticketing system
Email management and assignment
Live video call support
Visual Flows builder for rules-based automation
Real-time visitor tools: typing preview, notes, page views

Analytics & Productivity

Support Insights
Basic and advanced analytics dashboards
Canned responses and automatic replies
Chat routing and auto-resolution
Operating hours and availability settings
Satisfaction ratings and automated surveys

Multichannel Communication

Manage Messenger, Instagram, WhatsApp, and Email in one place
Free mobile apps (iOS & Android)
Desktop app for real-time team communication

Ecommerce-Ready

Native Shopify integration
Product recommendations
Order tracking
Works with WooCommerce, BigCommerce, Wix, Squarespace, Ecwid

🧩 Integrations & Customization

OpenAPI for advanced customization
App integrations for tools and CRMs
Multi-language and multi-site support
User roles, departments, and permissions
Widget customization
Optional removal of Tidio branding

No, Tidio does not offer a free version.

Yes, Tidio offers a free trial.

No, Credit Card details are not required for the Tidio trial.

Tidio offers the following pricing plans & packages:

Free

$0 Per Month

Starter

$29 Per Month

Growth

$59 Per Month

Plus

$749 Per Month

Premium

$2999 Per Month

Tidio supports the following payment frequencies:
- Annual Subscription , Monthly Subscription

Yes, Tidio offers an API.

Tidio can be integrated with the following applications:
- HubSpot Marketing Hub , Salesforce Sales Cloud , Mailchimp , Wix , Weebly , WordPress.com , Squarespace , WordPress.org , Joomla , PrestaShop , Klaviyo , BigCommerce , Shopify , Adobe Commerce , Shopware , WooCommerce , OpenCart , Ecwid , Shopify Plus , Zendesk Suite , Zapier , Instagram , WhatsApp , Messenger , Facebook Messenger

Tidio offers support with the following options:
- 24x7 Support , Email , Chat , Knowledge Base , FAQs/Forum

Tidio offers training with the following options:
- Live Online , Webinar , Documentation , Videos

Tidio supports the following languages:
- Danish , Dutch , English , French , German , Italian , Norwegian , Polish , Portuguese , Slovenian , Spanish , Swedish

Following are the typical users of the Tidio:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Tidio supports the following deployment:
- Cloud Hosted

Tidio supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac , Linux

Tidio Comparisons

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Tidio vs Freshchat

Tidio vs Helpshift

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Tidio vs Bitrix24

Tidio vs LiveChat

Tidio vs Intercom

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Tidio vs Olark

Tidio vs Comm100 Live Chat

Tidio Reviews

5.0

(1 Reviews)

Anonymous User

CS Lead

Lyro AI saved me time and money

I needed to find a way to deal with a growing influx of communication from all sorts of places. I first used live chat, then chatbot automation. In the end, I turned Lyro on. It was easy to setup. After a weeks, Lyro handled more and more of the issues. Now most of my tickets are handled by AI.

Review Date: 10 April, 2025

Ratings

Ease of Use:

Customer Support:

Features & Functionality:

Overall Experience:

Tidio

Tidio Overview

Tidio Screenshot & Video

Contact Details

Support

Training

Licensing & Deployment

Typical Customers

Languages Supported

Industries

Tidio Executive Interview

Tytus Golas

Please tell us about yourself in the context of your software and give a brief intro to the software.

What was the core reason behind developing this software?

Please tell us about yourself in the context of your software and give a brief intro to the software.

What was the core reason behind developing this software?

How is your software different from other alternatives available in the market? How does it benefit your customers?

Which industries do you cover in general? Are there any specific industries that are more beneficial using your software?

What are the core features of your software that make your product stand out in the competitive market?

How do you justify the value of your software compared to its cost?

How will you keep up with new technology and customer requirements?

Where will you see your software in the next 10 years, and what are your future plans for that?

What steps are you taking to adapt your product for a mobile-driven world?

What are your efforts for maintaining software integrity and regulatory compliance?

Could you explain how you create and sustain healthy relationships with your customers?

What is the biggest challenge that you have faced, and how did you overcome it to make your software successful?

Tidio Features

Complaint Management Software

Customer Service Software

Help Desk Software

Live Chat Software

Customer Satisfaction Software

Chatbot Software

Conversational AI Platform Software

Conversational Marketing Platform Software

Customer Communications Management Software

Customer Experience Software

Customer Support Software

Tidio Pricing

Pricing Type

Preferred Currency

Free Trial

Free Version

Payment Frequency

Plans & Packages

Tidio Reviews

Lyro AI saved me time and money

Ratings

Top Tidio Alternatives

Zendesk Suite

Slack

Salesforce Service Cloud

Zoho Desk

Tidio FAQs

What is Tidio?

Does Tidio offer a free version?

Does Tidio offer a free trial?

Are Credit Card details required for the Tidio trial?

What are the pricing plans & packages of Tidio?

What payment frequencies does Tidio offer?

Does Tidio offer an API?

Which other apps can Tidio integrate with?

What type of support options does Tidio offer?

What type of training options does Tidio offer?

What different languages does Tidio support?

Who uses the Tidio?

What deployment options does Tidio support?

What devices and operating systems does Tidio support?

Tidio Comparisons